“In a recent U.S. quality study on cars, stock market darling Tesla comes in last. The U.S. automaker came up with 250 error messages per 100 new cars in a j.D. Power survey. The average error rate was 166.
Poll winners Kia and Dodge accounted for only 136 problems per 100 vehicles each, which J.D. Power says is also due to the fact that cheaper cars have less technology.
J.D. Power’s annual survey is considered a quality measure for the auto industry, according to US broadcaster CNBC. For the ranking, car owners are asked about problems in the first 90 days after purchase and the car brands are then evaluated on the basis of the number of reported problems per 100 vehicles. This includes errors in the infotainment system as well as engine, production and paint problems.
However, the data for Tesla was a smaller circle than for other automakers, as Elon Musk’s company refuses to cooperate with the market research firm. As a result, market researchers in 15 US states did not have access to data from Tesla owners. The survey values refer to data from 35 other countries where the manufacturer’s approval is not legally necessary.
The more technology, the more errors
Infotainment systems are generally the most susceptible to errors, according to the study. This area accounts for a quarter of the error messages. Most of the complaints were with automatic speech recognition, connection problems with Android Auto and Apple CarPlay, touchscreens, built-in navigation systems and Bluetooth connections.
But for Tesla, which specializes in electric vehicles, the flaws appeared to go further. As CNBC reported, citing J.D. Power car manager Doug Betts, the range of the battery drive, inaccurate range, paint damage, trunk flaps and bonnets that were difficult to open and close, were also criticized. The survey focused on the Model 3.